FAQ

Are You Products Clean and Safe?

Safety is a primary concern when renting baby equipment. All equipment is properly cleaned and sanitized before delivery. Rentals products are up-to-date and meet all the current federal safety standards. Products are checked after use and replaced as needed with a focus on the changing baby industry. For more information on product safety please see the Consumer Products Safety Commission at www.cpsc.gov

At What Time are Deliveries Done?

You will see the different time windows for your city as you progress through your reservation form ​just select the ones the best suit your needs. ​You will also see different options to select depending on your service type like dropping off on a porch or arranging a time with your local contact. If you are in a restricted hotel that requires you to select one of our meet & greet options then you will be met personally for delivery and pick up of your items. Note that if you decide to not meet your delivery person at the agreed upon time that you selected on your reservation form and then give your items to the lobby, the hotel will charge between $50 to $75 to retrieve the items back which we would then charge to your account on file. It is very important to understand that these are Hotel policies. You may also see time options form our Location Details page for specific delivery times in your area. 

Can I Pick My Own Equipment?

JSBR does not maintain a brick-and-mortar storefront. We will work with you on timing your delivery as it coincides with your travel schedule and our availability. 

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